Order information

Payments

Payments are in Pounds Sterling (£). Shipping is calculated at check out and does not include the relevant import duties.

Shipping

We aim to dispatch the stocked items within 3-5 days of purchase.
Production timescales for ‘Made to order’ items will be assessed and communicated to the buyer.

Important information for customers outside the United Kingdom

Following the UK departure from the EU on 01.01.2021 additional taxes and duties may now be applied by EU countries.

Returns & exchanges

We offer returns and exchanges on stock items.
Goods must be returned within 14 days of dispatch and be unused.
The customer is responsible for the return postage. Please retain proof of shipping as without this we cannot be responsible for any items that fail to reach us.
Faulty goods must be returned within 30 days.

Sales on Rendezvous products that are ‘made to order’ are final. If you have any questions about an item, please do not hesitate to contact us via info@rendezvous.me.uk before your purchase, and we will gladly address the matter. Please inspect your order when you receive it and contact us immediately if the item is defective or damaged, or if you receive the wrong item. we will evaluate the issue and make it right. If solving the issue includes returning a product, we will provide you with instructions regarding shipping.

If you have other queries regarding deliveries, shipping and returns please contact us at info@rendezvous.me.uk